Building Retention Engines: Post-Purchase Moments that Last a Lifetime

30 Oct 2026
Brand, eCommerce & Retail Growth Salon
Loyalty, Retention & Lifecycle , Brand Positioning , Community , Data & Insights
How do today's beauty brands turn one-time transactions into lifetime value? Discover how leaders turn post-purchase experiences into repeat revenue with first-party data, personalized communications, and operational excellence. Transform every interaction and shipment into an opportunity to build loyalty - with CRM, community, and logistics increasing purchase frequency and profitability.
Speakers
Genevieve Head-Gordon
Genevieve Head-Gordon, Vice President, Digital - OUAI
Jessica Marra
Jessica Marra, Head of Digital (DTC, Digital Marketing & eCommerce) - Bloom Nutrition